Support & FAQ
Do I need to RICA? Yes. We’ll guide you through a quick, compliant flow before activation.
How do I activate? SIM courier (where applicable) or eSIM from September 2025 for compatible devices.
Which network do you use? We operate on MTN’s national network via our platform partner Huge NXTGN.
Why does my phone show “HUGE”? That’s the platform identifier from Huge NXTGN—your service runs on MTN’s infrastructure.
What are the packages? We’re finalising simple, data-first bundles with optional add-ons. Founder Subscribers hear first.
I’m a finalist—what happens next? We’ll contact you directly to confirm delivery details for your SIM + data and share audition setup steps.